Mercy Health RN Patient Access in Cincinnati, Ohio
RN Patient Access
Job ID: 4662954
Updated: May 16, 2018
Geographic Location: HomeOffice
Location: Cincinnati, OH, United States
Department: Patient Transfer Ctr
Full/Part Time: Full-Time
Standard Hours: 36
GENERAL SUMMARY OF DUTIES - The RN Access Specialist Generalist coordinates the access and throughput of patients. Performs functions based on defined standards of performance and practice to meet or exceed operational expectations. The position works in collaboratively to foster relationships with referring facilities, physicians, and hospital staffs in representation of Mercy Health Mission, Values and Promise. Works closely with clinical staffs, medical staffs, and leadership teams to identify, trend, and report barriers to patient access and throughput.
REPORTS TO: Operations Manager or designee
SUPERVISES – N/A
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
- Coordinates functions in support of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, Nursing Homes, and physician offices via a single call to initiate acceptance and expedite decision making relative to a potential access.
- Facilitates patient throughput to a final destination facility with an ongoing focus on quality and efficiency.
- Works directly with clinicians at each client facility to ensure timely access, appropriate bed assignment, and accurate patient information documentation to assist with an appropriate final destination plan of care at receiving facility.
- Ensures accurate and concurrent data collection and maintenance of all patient information, and protects such as defined by HIPAA laws and regulations.
- Proficient in database entry, telephone systems with call recording, and / or Bed Management systems and office-oriented systems as required to support operations.
- Demonstrates the ability to process patient acuity utilizing critical thinking, clinical decision making, and acquired knowledge skills to facilitate patient flow across the continuum of care.
- Demonstrates the ability to triage and prioritize patient information and communicate an accurate clinical presentation of the patient for accepting physicians and nurses.
- Demonstrates knowledge of human growth and development, assessment, range of treatment, and care of patients of all ages of patients served.
- Serves as a consultant and mediator for physicians (and their offices), NP’s, PA’s, nurses, and ancillary staff. Communicates with physicians and outlying facilities regarding patient access, potential bed placements, and assists with coordinating patient movement from one facility to another based on defined protocols and criteria.
- Uses problem-solving skills to make recommendations that promotes the best potential patient outcome based on clinical information, patient and / or physician preferences, and the capability / capacity of both transferring and receiving facilities.
- Utilizes effective and professional communication to act as liaison on behalf of client facilities between physicians, patient/family, hospital staff, and outside agencies.
- Tracks and trends operational inefficiencies and makes recommendations to develop action plans to improve processes and systems.
- Demonstrates knowledge of regulatory requirements to include but not limited to EMTALA, Ethics and Compliance, quality initiatives, and HIPAA laws and regulations; and monitors self-compliance and implements process changes to ensure compliance to such regulations and quality initiatives.
- Adheres to established policy and procedure and standards of care; escalates issues through the established Chain of Command in a timely manner
- Performs other duties as assigned
· Graduate of an accredited school of Nursing; BSN preferred
Training / License / Certifications:
- Current licensure as a Registered Nurse in any state as indicated by leadership and operations.
- Demonstrated skills in problem solving, analytical and critical thinking, prioritization, negotiation, conflict resolution, proactive decision making
- Ability to establish and maintain collaborative and effective working relationships
- Ability to communicate effectively in oral, written, and electronic formats
- Ability to manage multiple tasks simultaneously
· Three years of related clinical experience in an acute care setting (ED or Critical Care Preferred)
PHYSICAL DEMANDS/WORKING CONDITIONS :
· Must be able to perform job duties in a fast paced environment
· Must be available to work nights, weekends and holidays
· Must be able to travel as needed with occasional overnight stays – travel may include automobile and / or air travel.
· Hearing: Perceiving the nature sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
· Reaching: Extending hand(s) and arm(s) in any direction.
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
Full-time, 36 hours per week, all shifts, 7:00 a.m. to 7:00 p.m.
Equal Employment Opportunity
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.