Accenture Product Support Technician - Mortgage Software - Edina, MN in Cincinnati, Ohio

Title: Product Support Technician - Mortgage Software - Edina, MN Location: USA-Midwest Job Number: 00590183

Mortgage Cadence, a wholly-owned subsidiary of Accenture, has been partnering with mortgage lenders since 1999, offering the industry’s only true one-stop shop mortgage technology solutions designed for point-of-sale through post-closing. In a time when efficiency, speed and the customer experience are paramount to the success of lenders, Mortgage Cadence offers the most reliable software and dedicated people, supporting lenders every step of the way. Each of our products has revolutionized the mortgage lending process in some way, changing the way lenders lend and borrowers finance.

As a software company, we think like a start-up, with every employee empowered and encouraged to be visionary. Teamwork and innovation define what we do as we take our customers into the future by providing the last lending solution they will ever need.

Role description: Product Support member Level 2 Support, Release and Migrations. Triage customer and internal tickets relating to the LFC Platform and all service server connections. Create and build custom forms and technical solutions for our product. Develop customizations and hotfixes when necessary. Migrate changes fixes to production. This is not a client facing role.


Basic Qualifications

  • Minimum 3 year of experience in the mortgage industry

  • Minimum 3 year experience with internet technologies: Browsers, HTTP, FTP, Email, Encryption, etc.

  • Minimum 3 years experience with internet infrastructure Webservers, Webservice Servers, Database, Application Servers, File Servers, Load balancing, IIS

  • Minimum 3 years experience with interfaces and development XML, HTTPS Post, SOAP, Security, ASP, .NET, etc.

Preferred Qualifications:

  • SQL, ASP, PowerShell, PC Networking IIS knowledge, Crystal Reports

Professional skills:

Strong communication and troubleshooting skills, Strong work ethic with a team first mentality, a personal ownership of their work with a focus on efficiency and quality, ability to lead manage small projects.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Job: Business Process Delivery