LHC Group Branch Director in Cincinnati, Ohio
The Agency Director is responsible for the coordination and delivery of in-home services. This position oversees all in-home processes which include: recruitment, orientation, scheduling, quality service delivery, compliance, fiscal responsibility, and ensuring acceptable customer satisfaction. The Agency Director is responsible for the internal sales process including managing the inquiry process, and conducting family consultations. The Agency Director establishes sales goals and a budget and is responsible for attaining goals and managing a cost-effective department. The Agency Director is responsible for hiring, directing, disciplining, and firing in-house as well as a large number of field staff (PRN) employees.
Almost Family, a proud partner of LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
Internal Sales Process:
Manages the inquiry process including screening and prioritizing potential clients
Conducts or coordinates initial family consultations as part of the sales process
Ensures customers are treated in such a manner as to maintain good customer relationships and assure positive word or mouth advertising
Operations: Manages the day-to-day operations of the agency programs:
Oversees in-home consultations and completes Client Profile and Employee Assignment Guide to determine the client’s needs and direct the employee in how to meet those needs
Oversees the recruitment process to ensure that the program maintains an adequate number of employees to meet the demands for client services
Coordinates and participates in the orientation of new employees
Oversees the Case Coordinators to ensure that cases are covered with appropriate selections of employees with the correct skill sets and that staffing is complete on a daily basis
Maintain working knowledge of PCMS
Interacts with clients on a daily basis to ensure customer satisfaction
Oversees daily service delivery
Performs or assigns in-home visits as needed
Participates in scheduling in a crisis situation
Problem solves/arranges for additional resources as needed to maintain clients in their home setting
External Sales Process:
Plans and executes the grassroots marketing plan
Maintains contact with referral sources to the agency programs
Identifies and develops new sources of referrals for the program
Oversees all HR processes on a daily basis which includes hiring, counseling, and termination incident reports for the In-Home Program
Provides oversight to the Case Coordinators and assists the positions in the management of employees
Provides for in-service and education to in-house and field staff
Evaluates performance of in-house staff at least annually
Coordinates evaluations of field staff annually
Ensures that the department is run in compliance with all external regulations including wage and hour regulations
Performs quarterly self-audits
Ensures that all employees are inserviced in the Almost Family Compliance Program
Meets or exceeds established sales goals
Establishes a yearly budget
Manages the department according to established budget constraints
Maintains acceptable margins
Oversees Claims Tracking and responds Daily Work Flow Report
Additional State License Requirements
Must have/maintain a valid driver’s license and auto liability insurance.
Must be licensed Registered Nurse in the state(s) of practice OR have a college degree OR three (3) years appropriate experience.
Management experience with proven ability to produce financial results.
Experience with marketing and/or sales of services or healthcare products required.
Outstanding interpersonal, organizational, and communication skills.
Ability to coordinate many activities at one time and work with a variety of people.
Desire to work with seniors and other adults with disabilities and with their families.
Ability to influence others.
Ability to be flexible with work schedule.
AL, AR, AZ, CO, FL, GA, ID, IL, KY, MD, MS, MI, MO, NC, OH, OR, PA, RI, SC, TN, TX, VA, WA, WV, WI - No additionalstate specific requirements
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Location : Facility Name Home Care by Black Stone - Cincinnati OH 203-21
Requisition ID 2018-27927
Location : Postal Code 45236-2754
Position Type Full-Time
Work Schedule Normal (Based on FT, PT, PRN)
Location : City Cincinnati
Location : State/Province OH
An equal opportunity employer
LHC Group is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status. To learn more about the opportunities for you with LHC Group and our affiliates, contact one of our Human Resources team members at 1.866.LHC.Group.
Found here: http://lhcgroup.com/careers